FAQs

Q?

My computer is running slow?

A.

Trying to do work on a slow machine can be quite frustrating. It sometimes however can be as simple as restarting your machine, sometimes there are updates that need to be on your machine, so it is worth checking if any update is required. Restarting your machine may not always cause updates, (very unlikely unless it's set to manual update) if you are unsure, go onto your PC settings and search 'updates' from here you can scan and update as required. If this does not fix your machine further help is required.

Q?

Cannot connect to my wifi?

A.

First, check if the wifi you are trying to connect to is your wifi as devices can pick up multiple connections. Have you tried troubleshooting? Right clicking the icon bottom right of your screen will give you the option to troubleshoot and fix any issues that may be happening. If none of those options help seek further advice.

Q?

Internet is being really slow?

A.

The internet is a wonderful thing...until you have to wait longer than 5 seconds. If things are taking longer than usual check your internet speeds, this can be done using this site: Speedtest.net. Speeds should be around 50 milliseconds, this is called the ping. In this case, the smaller the number the better, so if you have speeds with a large number your internet is slow, not your PC.

Q?

I think I have a virus?

A.

Viruses are not difficult to come across, without sufficient antivirus software you could be at risk. Identifying if you have a virus; PC is slowing down, pop-up when using the internet or in general, running out of memory, different browser and/or apps on PC you didn't install. It is crucial these are sorted as soon as you notice them. But how do you prevent them? Make sure you have anti-virus software. Good software can save a lot of hassle. NEED TO COMPLETE THIS SECTION WHEN I KNOW MORE OF WHAT WE OFFER AND STUFF

Q?

My computer won’t turn on?

A.

It is entirely possible that there is a lose wire, make sure all connections are secure at both ends.