Mark Wilkes - Online Personal Profile

Personal Statement

I am a self-motivated and adaptable individual who strives for total efficiency in all work undertaken. I possess a complete and experienced work history, encompassing IT Management and 2nd/3rd Line Technical Support. My background demonstrates my strong ability to meet deadlines, provide excellent technical advice and solutions to both customers and business colleagues. I am always willing to take on new and complex challenges that will help meet business goals and objectives.

Key Qualities and Experience include:

Personal Statement I am a self-motivated and adaptable individual who strives for total efficiency in all work undertaken. I possess a complete and experienced work history, encompassing IT Management and 2nd/3rd Line Technical Support. My background demonstrates my strong ability to meet deadlines, provide excellent technical advice and solutions to both customers and business colleagues. I am always willing to take on new and complex challenges that will help meet business goals and objectives. Key Qualities and Experience include:
ü	3 years as a Network Administrator and 2 years as a Technical Support Consultant.
ü	Provide 2nd/3rd Line Support for Project Server 03/07, SharePoint 07/WSS 3.0, Exchange 03/07
ü	Very competent in Windows 95/98/2000/XP/Vista/2003/2008 and Virtual PC/Server 2007
ü	Office Communication Server 2007 and Exchange Server 2007 Deployments (In-house and field Enterprise experience)
ü	SQL Server 2000/2005/2008 – Migration and Maintenance (In-house and field Enterprise experience)
ü	ISA Server 2004/2006 Experience including Migration
ü	Excellent interpersonal, written and communication skills